Frequently Asked Questions







What is Bluedot Comuna?


Bluedot Comuna is an insights community, or an online community of people recruited to participate in research activities on an ongoing basis. These activities - usually surveys or focus groups - are requested by companies seeking feedback and information on their products or services. Your participation in surveys provides guidance which helps these companies to better serve their customers. In return for your feedback, you will earn points for your participation in surveys, which you can use to redeem rewards.




What kinds of companies conduct surveys through Comuna?


Comuna currently works with companies across all industries, both local and international.




How do I sign up?


You can sign up to Bluedot Comuna in three easy steps:
1. Sign up with a valid email address.
2. Verify your email - Check your email for a message from us, and click the link to verify your email address.
3. Complete your profile on your account page.




How do I receive surveys?


After verifying your email address and completing your profile, you will be sent surveys relevant to your lifestyle, and the products and services that you use. You can receive survey notifications via email, or through the “QuestionPro Communities” mobile app.




What kinds of rewards can I earn?


We typically offer cash rewards for participation in surveys, but we are working on adding exciting new prizes to our offering. Please check our rewards page often, to see what is currently on offer. We also notify members of new rewards via our email and social media channels.




How do I claim rewards?


When you are ready to claim a reward, visit the rewards page, where all available rewards are listed. You will be able to redeem a reward when you have earned enough points. After selecting a reward, you will be asked to complete a claim form.




How many points do I have?


Your point balance is displayed at the top of the rewards page. You can also check your point balance by accessing the points tab on your account page.




Can I save my points to redeem a bigger reward?


Yes, points can be saved for a period of up to 12 months. After this period, they will expire.




When will I receive my cash reward?


Cash rewards are typically processed within 5-10 business days of completing a claim form. Please verify your account information with your bank before submitting, in order to avoid unnecessary delays.




There is a problem with my reward!


In order to resolve problems with rewards, please contact us at support@bluedotinsights.com.




Why aren’t I getting any surveys?


If you aren’t receiving surveys, our emails may be getting caught by your spam filter. Please check your spam folder, and be sure to tag any emails from us as ‘not spam’.

You can also receive survey notifications by downloading the QuestionPro Communities mobile app. Sign in using the access code ‘bluedotcom’, and your Bluedot Comuna account credentials.




Why can’t I fill out a survey that was sent to me?


For some surveys, participants must meet certain criteria in order to qualify to complete them, such as being within a certain age range, living in a specific area, or being customers of a specific product. In these cases, only participants that meet the criteria will be able to complete the survey.

Some surveys also have quota restrictions. In this case, after the quota is filled, no more responses will be collected.




I completed a survey, but I didn’t receive my points! What should I do?


If you have completed a survey, but did not receive your points, or did not receive the correct number of points, please report the issue to our support team at support@bluedotinsights.com.




Can I have more than one account with Bluedot Comuna?


No, each member is allowed only one account. Bluedot Comuna is committed to integrity, and to providing accurate data and insights to our clients. The collection of duplicate data compromises this commitment and will not be tolerated.

Operating more than one account is a serious violation of our terms of use, and will lead to a permanent ban of all accounts from the platform. All previously collected points will be forfeited, and unpaid claims will be rejected.




Is my personal information safe with Bluedot Comuna?


Yes! Your security and privacy is important to us. The information that we collect from you is used solely for the purpose of ensuring that our surveys are disseminated to the people that our clients are trying to reach. Your information will not be shared with or sold to any third-party entities.




Can I request a survey for my business?


Yes! Please contact us at info@bluedotinsights.com in order to request a study. You will be asked to complete a research brief form, after which you will be contacted by a member of our team.